Hi. I bought this rig beyond excited. I was excited for the glass, the indestructible atomizer and much more. I got it, and was instantly met with issues. For starters, the glass recycler piece I received gets clogged after every single use. I was having to clean it literally almost every couple dabs just so that it would simply function. The two little holes in the bottom of the percolator get clogged to the point to where you cannot use the rig. Second, the heating element is severely off. My dabs were insanely inconsistent, and were either burnt beyond belief or were either too cold to even evaporate. Unfortunately, due to CONSTANT having to clean of the glass piece (literally any time I wanted to take a dab), I broke the glass piece and now this rig is somehow even less useful than when I purchased it. I emailed Dab Tech customer service over two weeks ago and the only response I have gotten so far is that they will not accept my return. I am WILDLY disappointed in this product, and the lack of customer support I have received. I feel like I just paid all of this money for literally nothing. I really hope DabTech can resolve this. I understand faulty units exist. But I am shocked they have not made any effort to resolve this. I did not want to post a negative review, but after no other way to contact them, they have left me with no choice. I am open to ideas, maybe them sending me a working unit, or something, but they simply must fix this mess that I am now in. Now, I did not purchase this product here, it was through dab tech, but this issue resides with the company itself, so I am warning consumers here.