Dankstop's Response to COVID-19
Thank you for your continued patronage during this difficult and confusing time. Since 2014, we have strived to elevate the industry by providing the absolute highest level customer care. However, the health and safety of DankStop employees and customers has always been our number one priority. We're closely monitoring the COVID-19 situation and its impact on our community, and we understand that many of our customers rely on DankStop for their monthly supply replenishments, and even medical devices, and greatly appreciate your trust in us to deliver a quality product.
Our distribution centers are operational and orders are being fulfilled on a regular schedule. We do not anticipate a complete shut-down of operations at this time. However, we are monitoring live updates and instructions provided by the Center for Disease Control and Prevention (CDC), World Health Organization (WHO), and local public health offices. Due to the smaller number of staff at this time, we’re running 2-3 days behind on shipments, and you may experience shipping delays with your order.
Our Customer Service
Due to our updated safety measures, customer service and phone times may be impacted.Customer support representatives may be working remotely, so hold times may be longer than usual as we ramp up remote staff.Please contact firstname.lastname@example.org for customer service for the fastest guaranteed response.
COVID-19 Update: Long wait times if you call us
Our customer service department have limited hours temporarily, and we're experiencing high call volumes. We urge you to skip the wait by emailing us at email@example.com
Our Distribution Centers
Our distribution centers are operational and orders are being fulfilled on a regular schedule. We do not anticipate a complete shut-down of operations at this time. However, we are monitoring live updates and instructions provided by the Center for Disease Control and Prevention (CDC), World Health Organization (WHO), and local public health offices. Due to the impact of COVID-19 on the global supply chain, we anticipate some product shortages over the coming months. We will be doing our best to keep your favorite products available online for purchase.
During this time we are enforcing strict internal health protocols:
•All on-premise staff must maintain a distance of at least 6-8 feet of personal space of all times.
•Employees have been asked to work remotely where possible.
•All employees are required to wear gloves when handling inventory or packing orders.
•Order packing stations, supplies, and carts are being wiped and sanitized throughout the day.
•All employees have been offered additional sick days and have been asked to stay home if showing any symptoms what-so-ever.
The CDC has released a set of guidelines that you should follow to minimize chances of contracting the virus:
•Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
•Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people at risk of getting sick.
•Stay home if you are sick, except to get medical care.
•Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
•Clean AND disinfect frequently touched surfaces daily. This includes tables, BONGS, PIPES, VAPES, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
Stay home, stay safe, and stay chill!