I like this pipe a lot. It's cute, and because it's so wide, when I light the bowl, my fingers are pretty far away from the flames and that's a big plus for me. So far it seems pretty sturdy, I've dinged it a few times already and it hasn't chipped or cracked. I have noticed that when I smoke with this pipe, my throat doesn't burn and I think it may be due to its design. It's not super discreet or portable, but that's not really a priority for me anyway.
As for my shopping experience, my only complaint is that I wasn't send an email when it was shipped with the tracking number, but it did arrive a day early so it's a bit of a petty complaint.